FAQ
1. PERSONAL DETAILS AND SECURITY
How can I access or change my account details?
You can find your account information on the bottom of our home page (Log in). Since you are in this screen now simply click here to access your account, don't forget you will need your username and password.
How do I register my account?
You can find it on the bottom of our home page (Create an Account) click here to register with the greenunderwear website and start shopping today.
Why do I need an account?
As a member you'll pretty much have the run of the place. You can:
- Check out faster when making a purchase.
- You can see any of your past orders.
- Change your account details, including password.
- View and change shipping addresses. This is great option if you intend to send presents!
- Share your opinions on products with our other customers.
- You can leave your purchases for a later date. Any products added to your online cart remain there until you remove them, or check them out.
What happens if I forget my password?
Don't worry if you forget your password, if you click here, and enter your email address we will send you a new one.
How Do I Know It Is Safe To Shop With You?
We value your privacy. We are fully compliant with the Data Protection Act. Your account and personal details, and any order details, are protected. To access your details on our website, you need to enter the correct password. Click here for our full privacy policy.
Are my credit or debit card details saved?
No, we don't save any of your payment details. That means you will have to enter them each time you place an order, but at least you know there's no risk.
Is it safe to enter my payment details online?
We take security seriously. Your payment details are automatically encrypted when you enter them.
Will my information be sold to third parties?
Your information will not be sold or passed on to any third parties. Your privacy is important to us. Read more about how we protect your privacy here.
2. ORDERS AND DELIVERY
When will you ship my order?
After we received your full payment, we will ship your order same day for orders placed before 3pm AET.
I'm having problems ordering through your website. What can I do?
Our website is best supported by Internet explorer and Mozilla Firefox. Please ensure that the browser you are using is up to date. If you are still experiencing difficulties, Please call our customer service team on 1300 547 336 (13 005 GREEN)
Do you ship internationally?
Sorry! We ship only within Australia.
How long will it take to receive my green underwear order?
Green underwear sends all items with Australia Post. All items are provided with a registered post number. You can view the delivery status of your item by clicking this link.
I'm not sure if I’ve successfully completed my order?
When you have successfully completed your order, you will receive a confirmation email. If you don't receive an email, please call our Customer Service team on 1300 547 336. (13 005 GREEN)
Can I find out when a product that is currently out of stock comes back in?
Yes, you can call our Customer Service team on 1300 547 336 (Australia) 24/7.
How secure is my transaction?
Green underwear uses the services of PayPal, the trusted leader in online payments. The transactions are encrypted so you can be assured of confidentiality and security. Or you can mail in your payment (Cheque or Money Order to Green Underwear at the following address: 12 Kent Street Millers Point NSW 2000.
What Is PayPal?
PayPal is a payment method for online purchases that allows users to send and receive money online. PayPal offers a fast, safe and easy method of payment without disclosing your credit card or other financial information to the merchant. For more information visit about PayPal.
How Do I Sign Up For PayPal?
You can sign up for a PayPal account by going to create PayPal account.
When will my payment be deducted from my PayPal account?
Payment will be deducted from your PayPal account immediately.
How can I find the latest deals and offers?
Our home page will always be updated with the latest and greatest Greenunderwear. Click here to view.
Can I return a product?
Certainly. Please read our Return Policy or contact our customer service team by email or on 1300 547 336
3. PROMOTION CODES
How do I use a promotion code?
You will be prompted to apply the promotion code to your order in the Checkout.
Why won't my promotion code work?
It may not work for following reasons:
- May have expired,
- May have been entered incorrectly
- May not be valid since it does not meet the terms and conditions.
Can I use more than one promotion code on an order?
No, unfortunately only one promotion code can be applied to each order.
I forgot to add a promotion code to my order. Can it still be applied?
Promotion codes can only be applied in the Checkout at time of purchase.
How do I check if a promotion code has been applied to my order?
It will appear in the Checkout and applied to the balance of your order.
4. PRODUCTS AND QUALITY
I checked some other popular Australian underwear web sites and your prices are significantly lower than them. Should I suspect your quality?
All green underwear products are made from the highest quality fabric still we are significantly cheaper than any of our competitors. The reason being we work with much lower overheads. Famous and very expensive model you saw in other web sites, big advertisement budgets, large office with high rents are not part of our overheads. We deliver very high quality, comfortable products direct from factory to you and you benefit all the savings.
How do I assess the quality of the underwear before I make a purchase?
All green underwear products are made from the highest quality fabric and are manufactured according to strict quality control procedures. Product descriptions and online reviews are useful tools to learn about the products.
Do you have a sizing chart?
All products are in Australian sizing. To view a guide of Australian sizing, please go to our size guide.
Do You Place Items On Back Order?
No, your item will not be placed on backorder. Although we avoid advertising products that are no longer in stock, in the instance that your item has sold out, you will be contacted by the customer service team to arrange a store credit or refund.
Can I place an item on hold for purchase at a later date?
Sorry, but we do not offer this option.
How can I provide feedback about a product?
We strive to be better all the time. We love hearing feedback on our products, because as a valued customer your opinion is important to us. We've provided some guidelines to make sure that your feedback remains helpful to other customers as well. To keep it fair and consistent we only post reviews that are in adherence with these guidelines. Following are some suggestions on how best this can be done: Keep your feedback based on the product and your experience of using the product. E.g. fabric, quality, comfort, how it makes you feel?
Please remember comments that are vulgar or offensive won't be shown.
Also to protect your privacy we can't post any personal information. Links to other websites and references or marketing to other retailers, product and services is also potentially misleading to visitors, so we won't post this information either. If you want to talk to us about anything concerning prices, features, shipping, customer service or details of your purchase then give us a call on 1300 547 336 (13 005 GREEN).
Is there somewhere I can go to view the product prior to purchasing?
Unfortunately, we do not have a retail store and for safety and security reasons we cannot allow customers in the warehouse. If you have any questions regarding the products, please do not hesitate to call our customer service team on 1300 547 336.
5. GREENUNDERWEAR.COM.AU
How can I learn more about the greenunderwear.com?
Please click here to go to about us page. The green underwear has been created to serve the stylish people of Australia with a great range of high quality fashion with a conscience! We will serve you to find a large range of designer underwear clothing, with affordable pricing and world-class customer service. For too long, Australians have been obliged to pay outrageous prices to source high quality underwear. The green underwear is bringing large range of top quality underwear to Australians, with a focus on building an enjoyable shopping experience. We have also arranged a team of amazing experts in the fashion industry to give Australians a place to turn to for the latest trends in organic underwear. Green underwear has been brought to Australia by Australian investors and designers.Our world class customer service team can be contacted via email at info@greenunderwear.com.au or by phone at 1300 547 336 for press or business enquiries, please contact info@greenunderwear.com.au.
Have a question you want answered? Just email us and ask away!